Receive inbound calls and
made outbound calls on behalf of our brand-name
client.
Answer productquestions and service accounts
professionally andefficiently
in afast-paced work environment.
Educate customers on our products and work with themto
find
acceptablesolutions to any andall issues.
Make educated customer recommendations on data
planoptions
whileproviding
world-classcustomer service.
Be tactful and have the ability to handle
challengingsituations
calmly.Efficiently managemultiple computer applications
while handling
customercallsTechnical HelpDesk Support.
Collector 1/2Dec 2013－Oct 2014
Hyundai Capital America －
Plano, TX
Collector 2 is primarily
responsible for managing a queue of delinquent
accounts from 30 to 59 days past due and taking some
inbound calls.
The main job function is to make contact with customers
and through the
negotiation of payment arrangements to bring the
account current while
complying with internal policy and procedures.
The Collector 2 position is vital to overall company
performance.
Manage a queue of accounts from 30-59 days delinquent
Contact customers via
telephone and make arrangements to bring the account
current Document all
actions taken on an account Update customer information
such as phone
numbers, e-mail, and address Perform light skip tracing
including 411 and some
Acquaint reports All other duties as assigned Basic
computer skill - Knowledge
of windows including word and excel Strong
communication skills - Ability to
clearly.
Communicate thoughts and ideas Strong negotiation
skills - Ability to
negotiate mutually beneficial arrangements with a
customer Skip Tracing
Skills - Ability to utilize 411, reverse look-up, and
other skip trace tools.
Strong listening skills
Ability to listen and understand directions.
Customer Service RepMar 2013－Dec 2013
Ambit Energy － Plano, TX
Keep records of customer
interactions or transactions, recording details of
inquiries, complaints, or
comments, as well as actions taken.
Manage incoming calls from
customers, initiate proactive calls to customers
relating to service issues,
payment requirements, account information, etc.
Promote good customer relations by consistently providing
premier customer
satisfaction with a friendly demeanor, can-do attitude,
and willingness to help
at all times even when assisting difficult, sensitive or
emotional customers
Have a developed rapport with the customer/consultant
base, greet by/use
name, have knowledge of account ownership, be responsive
and timely with
correspondence and problem resolution, and display a
caring attitude Act with
confidence by answering or finding the answers to
customer questions and